Returns & Refund Policy
Return and Refund Policy
At 3palestineshop.com (The 3 Project) , we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process. Please review the details below regarding returns, exchanges, and refunds.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Items must be returned within 14 days from the date of delivery.
- Items must be unworn, unused, unwashed, and in their original condition with all tags and packaging intact.
- Items must include proof of purchase (such as an order confirmation or receipt).
Non-Returnable Items: The following items cannot be returned:
- Final sale items
- Gift cards
- Personalized or custom-made items
- Intimate or hygienic items (e.g., undergarments, swimwear) for health and safety reasons
If an item is damaged, defective, or incorrect, please contact us at contactus@3palestineshop.com within 24hours of receiving your order, and we will resolve the issue promptly.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at contactus@3palestineshop.com with your order number, the items you wish to return, and the reason for the return.
- Receive Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to ship the item back.
- Prepare Your Package: Securely package the items you are returning along with the original receipt or proof of purchase.
- Ship the Item: Send your return to the address provided by our customer service team. Please use a trackable shipping method as we are not responsible for lost or stolen packages.
3. Return Shipping Costs
- Domestic Returns: You are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect.
- International Returns: Customers are responsible for the cost of return shipping for international orders, including any duties, taxes, or fees.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Process
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, we will process the refund to your original method of payment. Please allow [X] business days for the refund to be reflected on your account, depending on your bank or credit card provider.
Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the steps above and place a new order for the desired item.
6. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us at contactus@3palestineshop.com within 24hours of receiving the product. We will arrange for a replacement or refund at no additional cost to you.
7. Late or Missing Refunds
If you haven’t received your refund within the expected time frame, please take the following steps:
- Check your bank account or credit card statement.
- Contact your bank or credit card company, as it may take some time before the refund is officially posted.
- If you’ve done all of the above and still haven’t received your refund, please contact us at contactus@3palestineshop.com.
8. Final Sale Items
Items marked as "Final Sale" are not eligible for returns, refunds, or exchanges. Please carefully review the product details before completing your purchase of any final sale items.
9. Contact Us
If you have any questions about our return policy or need assistance with a return, please contact us at:
Email: contactus@3palestineshop.com
WhatsApp: +44 7590 786 531 (10am - 6pm Mondays - Saturday)
Mobile:07804 576 786 (10am - 6pm Mondays - Saturday)